Upon calling the two people in charge of online banking I got their answering machines.After approx 30 minutes I got in my car and drove (which is always fun) to the branch hoping to get some assistance.
You see my new job takes me to a different state every week and I'm very busy. I wanted to make sure that on this day (thur) I give myself all the time and due dilligence in order so that my online banking is up and running before bank shut down for the weekend. My intent was that I could start monitoring my income from out of town for the next work week. in my presence, Chardetta at my home branch of N Myrtle Beach called one of those individuals listed above and one of them picked up!
They reset the ID number and chardetta handed me the ID number to use. I said thanks and went home to use it. Back home it worked and then the next screen asks me for my pin. I put it in and it didn't take it.
It was another pin different from my debit card pin. But what number is that? I didn't remember receiving or making one. Its to bad Tamara or stephanie haen't returned my message and that there's no call center to address this issue right now.
the bank day closes. Friday: Last day to get my access to online banking before bank shut down. calls and messages to Tamara and stephanie are unreturned all of friday and I begin my work week with no access (presicely what i didn't want and tried to avoid by giving my self, so i thought, enough time of thurs/fri) no return call and then thursday when I got back into town I retake up the issue. heres what happened today.
2 calles to tamara and stephanie at 10:30 am, stephanie picked up! Lucky me! she rest my pin to my last 4 of social number. I said thanks and she old me that once i was logged in I would need to change my pin again.
DON'T END THE CALL AT THIS POINT! make her stay on the phone until every step is completed! 4 different pins weren't accepted. I called stephanie back and wasn't as lucky this time.
no answer. I left her a message saying that it's not accepting my pin and that i need further assistance and that this is important. (if you can imagine am now frusturated) Why are there only 2 woman i can contact with this bank that can hep me and why do they not pick up and why do i have o leave a message in order to get called back? I call the bank branch hoping that somehow someone there could help me.
I told her that it s not accepting my pin. I ended up being able to create a pin with this person. Stephanie called me back for the first time since last friday (when i spoke earlier to her she just picked up) I told her that It wasn't accepting my pin but that it finally did. at one point stephanie said "we're always here" this upset me.
I replied," no you're not always there" you have only been reachable directly maybe twice. and you didn't return my call for a week. i continued. A supervisor cut in to my conversation at this point in essence saying that, stephanie is doing her best and that she called me back today and that i don't have the right to complain.
I told the supervisor, "what about when my message when unreturned for a week? she began talking over me and I told her im going to go to another bank at which point she replied thats fine im disconnecting your call. I got a call back from my local banks manager whom i've talked with in person on a prior occasion. she informed me that they've decided they cannot "fullfill my needs" Here's the problem with that.
It's not my needs they cannot fulfill. It's the basic service of online banking that they cannot fulfill what with 2 whole people running the online banking dept. The bank manager also informed me that Stephanie put on water works for her supervisor.
I am appalled by the service of stephanie, Tamara, their supervisor who cut in, and Diana, the bank manager at my branch.I have placed a call to higher ups at the loris headquarters and now await another call back.
Review about: Online Banking.